Terms and Conditions

Custom Patches CA offers a return and exchange policy that keeps buyers reassured that they can return and exchange in case any one or more of the following circumstances take place:

• Our craftsmen rely on the brief shared by you. This means you have to share as much information as you can. Our team of designers understands your brief and works according to it.
• You can acquire an unlimited number of free revisions in the digital draft shared with you. Once you have approved the digital draft, no changes can be made. However, you can contact customer support to share your requirements, and depending on the circumstances, the team will try their best to cater to you.
• You own all the designs or logos you share with us. Custom Patches CA is not the real owner of the patches. Also, if the designer designs the logo/patch/trademark/design for you, the end product would still belong to you.
• The buyer needs to be assured that the design they submit does not belong to any other company. In such situations, Custom Patches CA has the right to take legal action against the client.
• Our company does deal with international orders. In such cases, the buyer would be solely responsible for the shipping and duty charges.
• Once a customized order is placed, it can only be canceled within 24 hours. After 24 hours, only a certain amount will be refunded. To know the exact amount, refer to the order cancellation policy.
• Custom Patches CA will not be responsible if the shipping time is affected due to the wrong address or information submitted from the other end.

When an order is placed, it is considered that the client has read, understood, and agreed to the terms and conditions.