Return and Exchange Policy

Custom Patches CA offers a return and exchange policy that keeps buyers reassured that they can return and exchange in case any one or more of the following circumstances take place:

• The delivered product was different from what was ordered
• The delivered product was damaged. In this situation, evidence needs to be presented when making the claim
• The delivered product was of the wrong size
• The customization of the delivered product was not done according to the brief

However, the return and exchange policy will not be effective if:

• The delivered product was perfect, and none of the situations above were met
• The brief shared with us was wrong, and now the client wishes a refund
• There was a delay in delivery from the logistics end
• The order was returned due to the wrong address shared by the client
• The buyer involves a third party, like a friend, family member, or lawyer, instead of making a claim themselves.

If the mistake occurs from our end, the shipping charges would be borne by us. If not, the client would be responsible.